Refund policy

At Livish London, we are committed to ensuring customer satisfaction with every purchase. To back this commitment, we offer a comprehensive 150-day money-back guarantee on all our products. If, for any reason, you are not fully satisfied with your purchase, we will be happy to facilitate a return or provide you with a free replacement.

Return and Refund Process

To ensure a smooth and efficient return process, please follow these steps:

  1. Contact Customer Service:

    • Reach out to our customer service team via [email/phone] within 150 days of receiving your order.

    • Provide the following information:

      • Your order number.

      • A brief explanation of the reason for the return or exchange.

  2. Prepare the Return Package:

    • Ensure the product is returned in its original packaging and in an unused condition.

    • Include all accessories, manuals, and other items that were part of the original purchase.

  3. Ship the Return:

    • Use the shipping instructions provided by our customer service team.

    • Note that shipping costs for returns are the responsibility of the customer unless the product is defective or the return is due to an error on our part.

  4. Confirmation and Refund/Replacement:

    • Once the returned item is received and inspected at our warehouse, we will process your chosen resolution option.

Return Options

We offer two resolution options for returned items:

  1. Full Refund:

    • A full refund will be issued to your original payment method.

    • Please allow 5 business days for the refund to appear in your account after it has been processed.

  2. Free Replacement:

    • If you prefer a replacement, we will ship a new product to you at no additional cost.

    • Replacements are subject to product availability. If the item is unavailable, we will provide a refund instead.

Conditions for Returns

To qualify for a refund or replacement, please ensure the following:

  • The product is returned in its original packaging and in unused or like-new condition.

  • All components, accessories, and documentation originally included with the product are returned.

  • Returns must be initiated within 150 days of the delivery date.

Non-Returnable Items

The following items are not eligible for return:

  • Products marked as "Final Sale" or "Non-Returnable" at the time of purchase.

  • Items that have been damaged due to misuse, neglect, or unauthorized modifications.

Shipping Costs and Responsibility

  • Customers are responsible for the cost of return shipping unless the return is due to a defective product or an error in the order.

  • For defective or incorrect items, we will provide a prepaid return shipping label.

Additional Assistance

If you have any questions or need further assistance with the return process, please don’t hesitate to contact our customer service team at livishlondon@gmail.com. We’re here to help and ensure your experience with Livish London is a positive one.

Thank you for choosing Livish London. Your satisfaction is our top priority!